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Shipping questions answered.

  • Where do you deliver?

    We ship our Cookie Gift Boxes within the contiguous United States (excludes Hawaii, Alaska and Puerto Rico). For shipments to Hawaii and Alaska, please email [email protected] to inquire for special order (additional fees will apply).

    We bake-to-order and limit transit time so cookies are fresh upon arrival. Shipping dates and pricing are determined by location/availability. We try our best to deliver orders as requested, but the mail carrier may experience unexpected delays. We recommend selecting a date 1-2 days in advance if you'd like delivery by a specific date.

  • How can I get items from the bakery delivered?

    You can shop for Local Delivery or Pick Updirectly on our website. We can also deliver items from our bakeries within delivery range via DoorDash, Caviar, Uber Eats, Grubhub and Seamless. Our cookie gift boxes are not available for delivery from our bakeries, but cookies can be packed in white bakery boxes.

  • When do you deliver?

    We deliver our cookie gift boxes Tuesdays through Fridays. Shipping dates and pricing are determined by location and availability. Please note, we do not generally ship orders if they will be in transit over a weekend.

    We're unable to guarantee an exact delivery time and your order may be delivered up until 9pm depending on the delivery driver and route. We strongly recommend keeping a close eye on your tracking information while your cookies are in transit.

    If you're tight on time and looking to deliver cookies to someone who lives near a bakery location, we recommend ordering from a bakery directly here. You can request exact delivery times or schedule deliveries in advance at checkout.

  • Delivering to a Business (Office Buildings, Hospitals, Hotels, Dorm Rooms, etc.)

    Please ensure that your shipping address includes as much specific information as possible regarding the recipient's name, suite/floor and department. Before ordering, we strongly recommend contacting the business/building directly to receive up-to-date delivery instructions to include.

    Nationwide Shipping orders may be delivered up until 9pm. If the business/mail room is closed at the time of delivery, a second attempt should be made the following day. These packages are typically delivered to a mail room, and it will be the recipient's responsibility to check once marked delivered. We are not responsible for unsuccessful deliveries to businesses.

    For deliveries within strict business hours, we recommend ordering Local Delivery.

  • Do you deliver to PO Boxes?

    At this time, we don't deliver to PO boxes, so you’ll need to use the street address of a post office if that’s the only way your recipient can get their package.

  • What if the recipient is not available to take the delivery?

    We recommend shipping to an address where someone will be available for the delivery. It is at the sole discretion of the delivery driver whether your package will be left, require a signature, or be redirected to an Access Point for pick up.

    We do not require signatures for deliveries, but we can update this for special requests. poplemousse cannot be held responsible if the package is lost, stolen or damaged.

    If the mail carrier cannot deliver on the date selected, they will reattempt the next day available. Unsuccessful Friday deliveries will be reattempted on Monday. Please plan accordingly, our goal is for all cookies to arrive as fresh as possible!

  • Shipping delays

    For freshness, we bake-to-order and try to minimize the time cookies are in transit to 2 days.

    We try our best to deliver orders as requested and recommend selecting a date 1-2 days in advance if you'd like delivery by a specific date.

    While we do our best to deliver your order on the date you select, the mail carrier may experience unexpected delays. There may be a time in which your Friday delivery gets delayed until Monday, due to weather or operational delays.

    During national and peak holidays, we encourage customers to select a date 1-2 days before desired delivery to ensure your package will arrive in time for the holiday.

  • How much will shipping cost?

    All shipping options for your delivery address are displayed at checkout, along with exact prices. 1 and 2-day ground shipping cost is $12.50, 2-day air shipping cost is $20, and overnight air shipping cost is $49.

  • How can I select a delivery date in a future month?

    Unfortunately, we cannot take orders more than 25 days ahead of delivery date. Check back 1-3 weeks before your desired delivery date to place your order.

  • What’s the best way to ensure my order arrives on a specific date?

    In the shopping cart you can request the delivery date, and we’ll ship them out accordingly to ensure the freshest cookies possible.

    While we try our best to deliver your order on the date requested, the mail carrier may experience unexpected delays that are out of our control.

    During peak holidays such as Thanksgiving, Christmas, Valentine's Day, Mother’s Day, etc. we encourage customers to select a date 1-2 days before desired delivery to ensure your package will arrive in time for the holiday.

  • How do I place orders shipping to multiple addresses?

    At this time, our site is only able to process orders with one shipping address at a time. Ifyou havea big list (10 or more), we’re happy to help streamline the process. Simply email[email protected] and wewillhelp you place the order.

  • Where is my order?

    You’ll get an email confirmation immediately after you place your order and receive another email with tracking once your order is being processed for shipment (1-3 days before the requested delivery date).

    If you do not receive a confirmation email, please check your junk/spam folder and add [email protected] to your safe senders list.

  • Do you accept returns?

    Given the perishable nature of our cookies, we aren’t able to accept returns. If you encountered an issue with your order, please email[email protected] and let us know what’s going on. We will do our best to make it right.

  • Have questions or need help?

    If you have questions about an order or nationwide shipping, you can simply reply to your order confirmation or email [email protected].

    For all other questions, please email [email protected].